HopeLine operates a free Reassurance Program in which volunteers and staff make calls to individuals in North Carolina who have little or no daily contact with others. These calls provide comfort and hope to every participant and their families. Each call is a daily reminder that there is a compassionate person who is willing to listen. The purpose of this program is to reduce isolation, increase access to community resources, and provide greater peace of mind to participants and their loved ones. HopeLine supports continued efforts to help every participant live independently.

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Reassurance calls are intended to be 5-10 minutes and supportive in nature. The Reassurance program is not intended to act as suicide watch or serve as case management for individuals.